Frequently asked questions

Benefits Hero Mobile App allows employees to manage their HR records, insurance benefits, wellness benefits, additional perks, leave requests, payslips, and more from anywhere, at any time.

Access is provided by your employer. You will receive an invitation to create your account. Once registered, you can log in with your credentials.

Use the “Forgot Password” option on the login screen. An email will be sent with reset instructions.

No, your access is linked to your employment. Once your employment ends, your account will be deactivated. Your health-related data can be provided, but you must request access before your account is terminated.

Go to the Benefits section in the app to see your coverage details, including medical, life, global health, pension plans, and more.

Yes. You can add eligible family members through the Family Info tab. Supporting documents may be required.

You can submit claims through the Claims section by selecting the benefit type, uploading necessary documents, and tracking the status in real time.

Go to the Payslip section in the app. You can download or view your payslip at any time. Your employer must be using payslip automation for you to see it. If you do not see it, please request that your employer activate payslip automation.

Your payslip shows your net salary, earnings, deductions (such as tax or social insurance), and the final payable amount.

This optional feature allows you to assess your physical, mental, and medical state through a comprehensive health profile. A powerful program designed to predict health risks and combat diseases with a strong emphasis on preventive healthcare.

Complete a health assessment in the app or employee web portal.

Attend an optional on-site assessment where biometric data is collected.

View your personalized health profile instantly on the mobile app.

Yes, all health data is stored securely and accessible only to you. You decide if and when to share it with a healthcare provider.

Benefits Hero uses state-of-the-art security hosted on Amazon Web Services (AWS), with daily backups and advanced encryption to ensure your data is safe.

Your data is never shared without your consent, except when necessary for providing insurance or benefit services.